The introduction of new e-invoice solutions implies much more than a technical change for most companies. However, all eyes are on the technical part of such introduction, whereas other critical success factors are typically underestimated or even ignored.
Why is such a restricted focus unwise?
Rob Coolen, Projectleader ICreative explains: “People, not technology, determines the succes or failure of most software implementations. When implementations are not centered around the various stakeholders that are somehow affected by the implementation, almost always results in resistance towards the new solutions. Resistance that is caused by ignorance, uncertainty and sometimes fear.
For example, an employee might fear losing his job due to a tidal wave of automation. Or because he or she does not know what is expected of him or her in terms. Read more